Bendigo Holiday
Accommodation
0418 487 188 Book Now
Booking terms

Our policies, written plainly.

These conditions apply to bookings made directly with the BHA booking staff. We'd rather you read them before you book than discover them afterwards.

Bendigo Holiday Accommodation cancellation policy

Bookings made directly with the BHA booking staff carry the following conditions. If anything here doesn't suit your circumstances, talk to us before you book rather than after — almost everything is easier to arrange in advance.

Standard bookings

  • Payment is required at the time of booking unless otherwise negotiated.
  • Where payment plans are offered, full payment is required 30 days before arrival.
  • Any changes or alterations to the booking need to be confirmed with staff.
  • Bonds will be charged at the discretion of BHA staff on viewing of the booking.
  • BHA reserves the right to upgrade your booking should the apartment or house not be available for an unforeseen reason on the dates you require.
  • Standard bookings need to be changed, cancelled or refunded no later than 14 days before arrival.
  • Should Bendigo Holiday Accommodation not be able to honour your booking at any time before your arrival, we reserve the right to upgrade your booking to an available property.

Long weekends, festival weekends and special weekends

  • These bookings need to be changed, adjusted or cancelled no later than 60 days before arrival.
  • If a cancellation is required after that time, any refund is subject to the property being re-let.

Plan around this one. Easter, long weekends and festival weekends are our busiest dates and carry the longer 60-day window. Please be reasonably confident of your plans before committing, particularly if you're also booking non-refundable travel.

One-night bookings

  • One-night bookings are non-transferable and non-refundable in any way.
  • We're happy to take them — just be sure of your date before you book one.

Corporate bookings

  • Bookings made under a corporate agreement are charged in 14-day blocks for the first 14 days. This period is non-changeable and non-refundable.
  • After that period, if departure dates change, the booking is re-priced and nightly rates apply to the days before the refund is recalculated.
  • Any refund is then applied.
  • To qualify for a refund we need to be notified of the time of departure as per our arrival and departure protocol.
  • We appreciate the notice that you, as a corporate guest, are able to provide.

Care of the property

  • On booking with BHA you agree to leave the property in a reasonably clean state.
  • You agree to take responsibility for accidental or deliberate damage caused during your stay.
  • Bonds are charged at the discretion of BHA staff, depending on the booking.

It is our desire to accommodate you having the most enjoyable and fun time during your stay in Bendigo. We endeavour to accommodate any personal crisis with sensitivity while adhering to the above guidelines.

Thank you.

Helen Geri and the BHA team

Privacy policy

We're a small business and our approach to your information is equally straightforward: we collect what we need to look after your booking, we use it for that, and we don't sell it to anybody.

What we collect

When you enquire or book with us, we collect the details you give us — your name, email address, contact number, the dates and property you're interested in, the number of guests, and anything you tell us in your message. For corporate bookings we may also hold the details of the organisation making the booking.

Why we collect it

To answer your enquiry, confirm and manage your booking, send you arrival details, take payment, and contact you if something about your stay changes. If you apply for work with us, we use your details only to consider you for that work.

Who we share it with

Only where it's necessary to deliver your booking — for example with our own staff who prepare the property, with our payment processor when you pay, with the operator of our online booking system (RMS) when you book through it, and with the companies that host this website and deliver its email, so that your enquiry reaches our inbox. We do not sell your information, and we don't pass it to marketing companies.

How long we keep it

For as long as we need it to manage your booking and meet our record-keeping and tax obligations. Resumes sent to us for work are kept on file so we can get in touch when something suitable comes up.

Your choices

You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email [email protected] or call 0418 487 188 and we'll sort it out.

This website

This site runs on WordPress. We use Google Analytics to understand how people find and use the site, such as which pages get read and how many visitors go on to book. Google Analytics sets cookies and sends Google details such as the pages you view, your device type and your approximate location, under Google's privacy policy. We see combined figures, not a profile of you, and we don't use it for advertising. You can block these cookies in your browser settings or use Google's opt-out add-on. The only cookies WordPress itself sets are for the people who log in to manage the site, not for visitors.

Our contact page and our Cobb & Co House page include an interactive Google Map so you can see where we are. That map is loaded from Google, and when it loads Google may receive your IP address and set its own cookies, under Google's privacy policy rather than this one. If you'd rather not load it, a browser that blocks third-party content will simply leave the map out — our full address is printed as ordinary text directly beneath it, so you lose nothing.

Our enquiry form is part of this website. When you submit it, the details you typed are emailed straight to our bookings inbox — the form doesn't keep a copy on the website, and it doesn't pass your details to a separate form service.

Our Book Now buttons open our online booking system, which is operated for us by RMS and opens in a new tab. Anything you enter there — your dates, your details and your payment — is handled in that system rather than on this website, under its operator's terms. We receive the booking, and Google Analytics also runs on the booking pages so we can see how many visits turn into bookings.

If anything else changes, we'll update this page to say so.

Links to other sites

Where we link to other websites — social media, event programmes or our sister properties — those sites have their own privacy practices, and we're not responsible for them.

Changes to this policy

If we change how we handle your information, we'll update this page. The version you see here is the version that applies.

Questions about any of this

Ask us. It's a short conversation and it's much better to have it before you book.

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